Refund policy

Please note, our products are made to order to reduce the waste produced in the manufacturing process. As a result, next day delivery is not available. If there is a special case for a rush delivery please email the address below to see if there is any stored stick potentially available.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds or Cancellations
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the item is damaged or faulty, please provide an image and information of the problem to the email listed below and a refund or replacement will be available upon request.

Please note, our products are made to order to reduce the waste produced in the manufacturing process. As a result, cancelling orders prior to delivery may be difficult. Use the email below for pre-delivery cancellations and cases will be handled individually. 

To start a return, you can contact us at lnminfo@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.